White Greer & Maggard - Various Office Locations

**Immediate Opening: Floating Patient Relations Specialist**

4 days a week, 7:30 AM - 5:30 PM with rotating days off

Location: Various Offices 

Pay Range: $18.50 (based on experience)

Are you ready to embark on an exciting journey with us? We are on the lookout for a vibrant and enthusiastic Floating Patient Relations Specialist to be the face of our offices. If you love meeting new people, traveling to different locations, and making a positive impact, this role is perfect for you!

• Greeting & Check-In: Warmly welcome patients/parents, confirm identity, appointment type, and intake documents; ensure minors are accompanied by a guardian when required.
• Waiting Room Management: Maintain a tidy, calming environment; monitor wait times; proactively communicate delays.
• Check-Out: Confirm next steps, schedule follow-ups, collect payments, provide receipts, and answer questions.
• Service Recovery: De-escalate concerns, document complaints, and route issues to the appropriate team member (doctor, office manager).

• Appointment Setting: New patient exams, records (photos, scans, X-rays), consults, banding/debonding, adjustments, emergency visits.
• Template Control: Maintain provider/assistant schedules, chair time templates, appointment types, and durations.
• Recall/Continuity: Manage observation/recall lists for growth-and-development or retention checks.
• Confirmation & Reminders: Call/text/email confirmations; minimize no-shows; reschedule ASAP when cancellations occur.
• Waitlist & Priority: Maintain a waitlist and slot urgent needs (e.g., broken bracket/wire poking).

• Eligibility & Verification: Confirm orthodontic benefits, lifetime maximums, coverage percentages, and limitations before consult.
• Patient Financials: Present payment options, set up auto-pay, manage payment plans and financing (e.g., CareCredit), and collect copays/down payments.
• AR Management: Post payments, reconcile, follow up on past-due balances, send statements.
• Documentation: Maintain accurate ledger notes; log communications

• Inbound Calls/Emails/Texts: Triage inquiries (emergencies vs routine), provide instructions (e.g., wax for irritation), transfer appropriately.
• Outbound Communication: Appointment reminders, balance notifications, recall/retention follow-ups, satisfaction check-ins post-debond.
• Professional Tone & Scripts: Use consistent, empathetic language; maintain brand standards.
• Documentation: Log all significant communications in the patient's record.

• People Person: Excellent communication and interpersonal skills.
• Travel Enthusiast: Willingness to travel between multiple office locations.
• Detail-Oriented: Strong organizational skills and attention to detail.
• Experienced: Previous experience in a similar role is a plus!

If you're a high-energy individual with a great personality, detail-oriented, possess good communication skills, and hold a high school diploma/GED (with at least 1 year of experience preferred, but not mandatory), we encourage you to apply. We're eager to train the right person who embodies our values of kindness and responsibility.

Take the next step in your career with a team that's as invested in your growth as you are in our patients' health. Apply today and become a part of our patient-focused, friendly practice that's moving orthodontics forward.

We are an equal opportunity employer and committed to creating an inclusive environment for all of our applicants. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. All qualified applicants, regardless of personal characteristics, are encouraged to apply. 

This job description is only a summary of the typical functions of the job, not an exhaustive or comprehensive list of all possible responsibilities, tasks, and duties.